Designed as a policy statement for staff and an orientation document for the new staff member, this manual presents reference service guidelines for user assisted access to the library collections and library instruction. The manual sets forth the purpose, goals, and ethics of reference service; defines categories of users; establishes priorities…

Discusses the benefits and complexity of reference within the serials department and its interrelationship with general reference service. Practical solutions are suggested for problems of training, staffing and organization of serials reference service. (RAA)

The service policies of the Pratt Institute Library are divided into two categories. The section on access covers constituency, hours of service, circulation of materials, reference and information services, reserve materials, and access to other library collections. The collection development section includes objectives, responsibility,…

Describes the growing number of dictionaries available to reference librarians, discusses factors that have led to the need for more dictionaries, and provides buying guidelines to help in selection decisions. Electronic versions of various dictionaries are described, and a sidebar examines the "American Heritage Dictionary" revisions.…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

This manual provides detailed instructions for using SilverPlatter software to search the ERIC CD ROM (Compact Disk Read Only Memory), a large bibliographic database relating to education which contains reference information on numerous journal articles from over 750 journals cited in the "Current Index to Journals in Education" (CIJE),…

This report is designed to provide practical assistance to government officials and librarians responsible for the planning, creation, and development of national library services. Based on a number of authoritative studies and a broad consensus among experts, including directors of national libraries, these guidelines give special attention to…

Discusses the impact of CD-ROM services on reference departments and describes the development of a troubleshooting manual for the Library of Science and Medicine at Rutgers University. The seven steps followed in writing the manual are presented, and it is noted that it has proved to be an effective support for reference and CD-ROM services. (21…

This document details 28 policies and 37 procedures of the online searching service at the Indiana State University (ISU), Cunningham Memorial Library. Sixteen forms used in various aspects of the process are also included. The policies include but are not limited to the following: (1) the Database Search Service organization; (2) Database Search…

This publication has been developed to assist correctional administrators and librarians to comply with recent court mandates on prisoners' rights of access to legal reference services and materials. The Introduction includes some basic suggestions for selecting a location for the law library in a correctional facility, and considerations to be…

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)

The New York State Library is conducting two regional pilot programs to provide on-line information services to public, academic, and special library patrons. These procedures and guidelines were written for reference librarians in participating libraries who will act as the intermediaries between their patrons and the search analysts at the State…