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Piternick, Anne B. – RQ, 1990
Describes differences between print and online reference sources in terms of the structure of the sources and the process of searching. Factors that affect the decision of which type of source to use are identified and grouped into seven categories: availability; cost; convenience; bibliographic; subject specification; inaccessibility through…
Descriptors: Comparative Analysis, Evaluation Criteria, Media Selection, Online Systems

Grochmal, Helen M. – RQ, 1981
Discusses the benefits and complexity of reference within the serials department and its interrelationship with general reference service. Practical solutions are suggested for problems of training, staffing and organization of serials reference service. (RAA)
Descriptors: Guidelines, Information Seeking, Library Administration, Library Services

Varga, William R. – RQ, 1984
This paper outlines the history and purpose of the Freedom of Information Act (FOIA), which insures the right to access the voluminous files of U.S. government agencies, and explains FOIA implementation procedures for reference librarians assisting patrons. Recent attempts to amend the FOIA are discussed. Thirty-four references are cited. (EJS)
Descriptors: Federal Legislation, Federal Regulation, Government Publications, Information Retrieval

Reid, Judith P. – RQ, 1983
Describes how genealogists visiting the Library of Congress can use Library of Congress Information System (LOCIS) to identify genealogies in library's collections. Search strategies within two LOCIS systems--Multiple-Use MARC System (MUMS) and Subject-Oriented-Retriever for Processing Information Online (SCORPIO)--and the PREMARC database for…
Descriptors: Databases, Information Retrieval, Library Catalogs, Library Collections

Nipp, Deanna; Shamy, Salwa – RQ, 1992
Discusses the impact of CD-ROM services on reference departments and describes the development of a troubleshooting manual for the Library of Science and Medicine at Rutgers University. The seven steps followed in writing the manual are presented, and it is noted that it has proved to be an effective support for reference and CD-ROM services. (21…
Descriptors: College Libraries, Equipment Maintenance, Formative Evaluation, Guidelines

RQ, 1992
Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)
Descriptors: Confidentiality, Ethics, Guidelines, Information Sources

Nixon, Judith M. – RQ, 1984
Discusses primary-source legal materials (laws, regulations, court decisions) useful for public libraries. Highlights include a discussion of federal and state branches of government and corresponding publications; tools needed for legal research (digests, annotated codes, "pocket parts"); four levels of legal service; and primary…
Descriptors: Government (Administrative Body), Government Publications, Laws, Legislation