The establishment of university microcomputer services for the public has at least two purposes: the promotion of the image of the institution with widely diverse groups and the maximization of the university's capital investment. The first step in planning to serve the public is to undertake a needs assessment by locating target populations…

Presents an approach through which social service agencies and community-based organizations can uncover Title VI violations in decision-making activities of policy and planning structures and in the decision making of supervisory staff and service providers. Discusses two categories of violations: disparity and exclusivity. (Author/GC)