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Download full textDepartment of Transportation, Washington, DC. – 1986
The booklet is an informational and educational tool designed to help a consumer do three things: (1) to communicate more effectively with those who provide the products and services he or she buys; (2) to locate sources of help; and (3) to resolve complaints in the most effective manner. The booklet contains two major parts. Part 1, "How To…
Descriptors: Accountability, Consumer Education, Consumer Protection, Disabilities
