Identifies several objectives of a student-assistance program that can aid students who wish to keep the group intact and those who wish to withdraw because of personal growth or changes in preferences. Seven consecutive group sessions are outlined in detail, and follow-up procedures are discussed. (NB)

Discusses four themes related to resolving difficulties in library personnel evaluation: (1) the importance of clearly defining performance evaluation and its goals; (2) negotiation theory for dealing with negative results of personnel evaluation; (3) development of a perspective on conflict management; and (4) assertiveness as a foundation for…

Discusses the role on conflict and groups and manifestation of conflict in groups. Goes on to suggest strategies for resolving conflict among children. Offers suggestions for leaders of children's groups and suggests techniques for creative conflict applications. List of books and articles relevant to conflict resolution techniques that use…

This book contains a collection of materials that can be used to improve the ability to relate to others. The first chapter discusses causes of conflict and how conflict habits develop. The second chapter discusses freeing ourselves from self-defeating habits. This chapter asserts that the imperfect expressive capacity of language is further…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

The nature of negotiation, particularly bargaining, is explored, and it is suggested that legal educators use a distributive bargaining simulation as the teaching method. Appropriate materials for such a simulation are offered, followed by an explanation of the development of the simulation. An integrative bargaining simulation is also presented.…

With so many complex, challenging, and emotionally charged decisions involved, participating in an IEP meeting can seem like navigating through a minefield. But now there is a practical guide to managing these meetings with a high level of awareness, safety, and confidence. Developed for administrators, teachers, resource professionals, and…

Classroom management can have a direct effect on the kinds of behaviors students exhibit and make the difference between chaos and an orderly environment that facilitates learning. Suggestions for teachers involve planning for physical space, arrival and departure times, the scheduling of transitions, children's interactions with equipment and…

Every day, teachers resolve countless conflicts and contradictions. This book deals with the development of informed, problem-solving, decision making skills that will increase the effectiveness of educators. The volume is organized into three sections. The first section explains how schools function as social systems, presents a series of case…

The sixth and last manual in this set of Head Start training manuals offers detailed descriptions of workshop modules on 1) preparing staff to help parents with the transition from Head Start to public school, 2) using the outdoors as a learning environment, 3) planning for the classroom, 4) learning basic skills for conflict resolution, 5)…

Designed to help improve the staff-to-student communication style in schools, this book shows practitioners how to go from adversarial approaches to caring and helping--without losing control of the situation. The book offers time-tested methods that counselors and therapists have used successfully for years, methods that can be modified for…