Are We There Yet? Evaluating Library Collections, Reference Services, Programs, and Personnel.

Robbins-Carter, Jane; Zweizig, Douglas L.

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ERIC Number: EJ328421

Record Type: Journal

Publication Date: 1985

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: N/A

EISSN: N/A

Are We There Yet? Evaluating Library Collections, Reference Services, Programs, and Personnel.

Robbins-Carter, Jane; Zweizig, Douglas L.

American Libraries, v16 n11 p780-82,784 Dec 1985

This third in five-lesson tutorial on library evaluation focuses on three measures of reference effectiveness in terms of users' experience: total number of reference questions received, proportion of answers provided to inquiries received, and accuracy with which questions are answered. Four required and suggested readings and four references are included. (EJS)

Descriptors: Courses, Evaluation Methods, Formative Evaluation, Library Planning, Library Services, Professional Continuing Education, Program Evaluation, Reference Services, Summative Evaluation

Publication Type: Journal Articles; Guides - Classroom - Learner

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A