This 1999 annual report, summarizing the accomplishments of the Educational Resources Information System (ERIC) system in 1998, begins with a section that highlights progress towards meeting goals, as well as selected statistics. The second section, comprising the bulk of the report, provides an overview of ERIC, including the ERIC database, user services, publications and products, ERIC on the Internet, special projects, outreach and training, and partnerships. Results of four ERIC customer surveys conducted in 1998 are summarized in the third section; these surveys include an exploratory study on meeting parents' information needs, a study of ERIC database searches on the Internet, an AskERIC user survey, and a National Clearinghouse for the ESL (English as a Second Language) Literacy Education user survey. The next section provides an ERIC system directory, and highlights of the ERIC budget are listed in the fifth section. The final section looks at what is ahead for ERIC in the 21st Century. The ERIC mission, audience, and goals are highlighted on the back of the cover. (AEF)