Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces inefficiencies. Libraries can benefit from TQM in three ways: breaking down interdepartmental barriers; redefining the beneficiaries of library services as internal customers (staff) and external customers (patrons); and reaching a state of continuous improvement. Potential barriers to the adoption of TQM in libraries include: objections to the vocabulary, lack of commitment, attempting to solve problems to quickly, and resistance of professional staff. The notable principles of TQM are summarized as follows: (1) manage by fact; (2) eliminate rework; (3) respect people and ideas; and (4) empower people. By formulating a strategic plan, and following it with a commitment to continue quality improvement, library managers can transform and improve their organizations. (Contains 13 references.) (Author/AEF)