The questions and answers in this document focus on the way that families affect and create the conditions for literacy development and use among family members. The following questions are addressed: (1) What is family literacy? Is it the same as intergenerational literacy? (2) What are the goals of family and intergenerational programs, and what are some models for working toward those goals? (3) What are some of the instructional approaches, methods, and techniques used in family literacy programs? (4) What are some materials and resources that have been developed for family and intergenerational literacy programs? and (5) What are some promising directions for the future? Eighteen references and 10 suggestions for further reading are included. (VWL) (Adjunct ERIC Clearinghouse on Literacy Education)