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Download full textChaffee, Ellen Earle; Sherr, Lawrence A. – 1992
This brief report summarizes a longer document with the same title. Many colleges and universities, in responding to public demand for higher education and the external challenges it creates, are employing Total Quality Management (TQM) techniques to improve quality, increase productivity, and decrease cost. The quality improvement process itself…
Descriptors: Administrative Principles, College Administration, Cooperative Planning, Educational Demand
Chaffee, Ellen Earle; Sherr, Lawrence A. – 1992
Many colleges and universities, in responding to public demand for higher education and the external challenges it creates, are employing Total Quality Management (TQM) techniques to improve quality, increase productivity, and decrease costs. The quality improvement process itself (the tools for problem identification and developing solutions),…
Descriptors: Administrative Principles, College Administration, College Outcomes Assessment, Cooperative Planning
