Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

The traditional role of the school librarian encompassed collection development, reading guidance and literature promotion, and reference. Over time these functions have expanded and participation in carrying out functions has become more active. For instance, the teaching role of the library media specialist is a dramatic and far-reaching…

Libraries nationwide are serving increasingly diverse communities as the changing face of America is reflected in the changing information needs of diverse patrons. A key issue in serving the multicultural community is adopting a revised version of collection development. Materials in the native languages of ethnic and language minorities,…

Documents and journal articles featured in this nine-item annotated bibliography concern the role of the library and information services, in both public and private settings, in promoting the competitiveness and economic well-being of businesses, regions, and the nation. Citations were selected through a computer search of the Educational…

Examines the progress libraries have made in establishing literacy programs and looks at the efforts of several specific library systems. (FL)

Small public libraries can deliver service like big libraries, without sacrificing hometown warmth and charm. By borrowing strategies used by successful small businesses in the private sector, defining goals and exploiting low cost technologies, small public libraries can serve customer wants as well as much larger institutions. Responding to just…

This document explores the various issues and concerns related to the development of online systems in libraries and, in particular, online catalogs. Following a preface, foreword, and introduction, chapters are devoted to each of the following topics: (l) providing for special interests including the disabled; (2) authority control; (3) subject…

This digest focuses on the continuing ambiguities libraries and their users face in dealing with copyright in the digital environment. In the networked digital world, the basic principles of copyright are more difficult to apply. Digital copies are easy to create, modify, and manipulate, they are extremely easy to distribute widely over networks,…

The concept of digital reference is emerging as its own domain within the field of librarianship. This digest discusses issues that have surfaced recently in practice and research: provision of real-time reference service, collaborative efforts among networks of libraries and organizations, and development of quality and technical standards. Many…

This digest discusses the development of World Wide Web-based services for libraries and provides examples from the Cleveland Public Library (CPL). The first section highlights the importance of developing such services, steps to be followed for a successful project, and the importance of having the goal of replicating and enhancing traditional…

"Information Power: Guidelines for School Library Media Programs," which was published jointly by the American Library Association (ALA) and the Association for Educational Communications and Technology (AECT) in 1988, is the most recent in a series of efforts to articulate and encode professional program and practice standards that have…