Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

This digest explores the life cycle of public libraries, presenting a "life stages" model and highlighting characteristics of each stage. It provides specific advice on what can be done in each stage to energize the library with "stage-appropriate" action. The characteristics that mark the Birth/Infant stage include: driving…

Small public libraries can deliver service like big libraries, without sacrificing hometown warmth and charm. By borrowing strategies used by successful small businesses in the private sector, defining goals and exploiting low cost technologies, small public libraries can serve customer wants as well as much larger institutions. Responding to just…

This document explores the various issues and concerns related to the development of online systems in libraries and, in particular, online catalogs. Following a preface, foreword, and introduction, chapters are devoted to each of the following topics: (l) providing for special interests including the disabled; (2) authority control; (3) subject…

This digest presents a reprint of an article which examines management principles that should be considered when implementing library end user searching programs. A brief discussion of specific implementation issues includes needs assessment, hardware, software, training, budgeting, what systems to offer, publicity and marketing, policies and…