Human intermediation is the central issue for information professionals who have been striving to provide better services in ever-changing environments. This document reports on an empirical study of human intermediation to explore patterns of relationships between user situations and tasks they request of intermediaries using the AskERIC Q&A…

Digital reference services (also known as "AskA" services, as in "Ask-an-Expert") provide subject expertise and information referral over the Internet to their users. This ERIC Digest provides an overview of the growing digital reference movement and its implications on sponsoring organizations, and examines current practices…

The Internet is a vast computer network that consists of smaller interconnected computer networks. As K-12 schools connect to the Internet, a new means of communication opens up to educators and students. This digest describes some sample services and resources available to the K-12 community via electronic mail. Information sources covered in…

As K-12 schools connect to the Internet, a new means of communication opens up to educators and students. This updated digest describes some sample services and resources available to the K-12 community via electronic mail. Information sources covered include: question answering services, including AskERIC and the Online Writing Lab; listservs or…

The "ERIC Review" is published three times a year and announces research results, publications, and new programs relevant to each issue's theme topic. This issue is intended to help teacher educators, administrators, librarians, adult educators, and individual teachers introduce others to education resources on computer networks. There…

As K-12 schools connect to the Internet, a new method of communication opens up to educators and students. This updated digest describes some sample services and resources that are available to the K-12 community by electronic mail over the Internet. Information services and resources covered include: question answering services; listservs…

The concept of digital reference is emerging as its own domain within the field of librarianship. This digest discusses issues that have surfaced recently in practice and research: provision of real-time reference service, collaborative efforts among networks of libraries and organizations, and development of quality and technical standards. Many…

This Starter Kit is designed to help organizations and individuals who wish to offer human-mediated information services via the Internet to users in the K-12 community. A six-step process is proposed for organizations to follow in creating an "AskA" service. This process addresses all aspects involved in building and maintaining an AskA…

The vast resources of the Internet are increasingly available to administrators, school library media specialists, and classroom teachers. This updated digest lists various information resources available to K-12 educators over the Internet. Topics include: guides to Internet resources; lesson plans; keypals and pen pals; acceptable use policies;…

The Internet is an international computer network composed of thousands of smaller networks. State and regional education networks and commercial providers have made the vast resources of the Internet increasingly available to administrators, school library media specialists, and classroom teachers. This updated digest lists a selection of no-cost…

Recently, Internet resources for the K-12 community have been appearing all over the United States. This digest lists various information resources available to K-12 educators over the Internet. Topics covered include: guides to Internet resources; lesson plans; keypals and penpals; acceptable use policies; technology plans for K-12 schools;…