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Use of Human Intermediation in Information Problem Solving: A User's Perspective.
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Miwa, Makiko – 2000
Human intermediation is the central issue for information professionals who have been striving to provide better services in ever-changing environments. This document reports on an empirical study of human intermediation to explore patterns of relationships between user situations and tasks they request of intermediaries using the AskERIC Q&A…
Descriptors: Information Retrieval, Information Seeking, Information Services, Internet