This digest discusses how urban schools can implement distance learning programs through customized development of the three elements crucial to a successful distance education program: (1) sound instructional design; (2) appropriate technology applications; and (3) support for teachers, students, and collaborative partners. A distance learning program must meet the educational goals of the institution. Implementing such a program requires time, people, funding, and careful planning. Descriptions of two exemplary programs show the importance of planning. Connectivity standards are key to implementing a distance learning program. Connections must be widely and easily available, reliable, and predictable. Support must be provided by a distance learning facilitator who assists student learning and ensures technology maintenance. In urban settings, additional fiscal and individual support of the program can be secured from community distance learning events. (Contains 10 references.) (SLD)