Controlled school choice attempts to provide choice while maintaining ethnic and racial integration. The following elements are found in most controlled-choice plans: (1) any program that is successful in one zone must be replicated in all the other zones; (2) parent information centers are available to help parents make educated choices; (3)…

The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…