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Download full textNichols, Mary Ellen – 1993
This study examined whether user satisfaction with library services is affected by certain objective and subjective librarian behaviors exhibited during the reference interview. A patron survey was conducted during July 1993 in three branches of Cuyahoga County Public Library, located in northeastern Ohio. The sample was determined by the patrons…
Descriptors: Evaluation Methods, Interviews, Librarian Attitudes, Librarians
Kreider, Louisa J. – 1990
Book condition surveys have been conducted in several large research libraries in the United States to determine the extent of book deterioration in those libraries. This paper outlines the steps for conducting a brittle book survey adapted from more comprehensive surveys to assess the extent of paper brittleness of the book collections in a small…
Descriptors: Academic Libraries, Higher Education, Interviews, Library Collections
