A study was conducted to determine the impact technology would have on the developing scenario of a competitive market for the training and retraining of both the unemployed and employed. The objective was to identify the perceptions of employees concerning technology and the effectiveness and efficiency of office technology training. The study was limited to a small sample of chief executive officers (n=3), supervisors (n=5), and staff (n=10) working in small, medium, and large businesses in Edmonton, Alberta; all 18 participants responded. Findings indicated that all organizations--small, medium, and large--support both training and retraining. Support for this scenario was evident from all levels within organizations and was perceived to be of great personal and corporate value. Findings also showed that technology was definitely affecting policies and procedures with respect to training and that companies were definitely involved in processes of need analysis and strategic planning as ways of determining direction and priorities. Technology was causing change, the speed at which technology was forcing businesses to adapt showed that change was a norm, and planning for change had begun to dominate the business community. (Appendixes include the questionnaire, questionnaire results, and interview protocol.) (YLB)