A staff improvement course was developed by an intern at the technical information center (TIC) at Owens-Illinois, Inc. (O-I). First an analysis was made of the information center itself--its goals, services, literature search procedures, information sources, and the function of the information representative-analysts. Next a comparison was made between scientific/technical and social service information services. The personalities of individuals working at TIC were also considered. Several projects were planned or attempted, and a staff improvement course was selected for development. Designed to train technical personnel in information service techniques, the course was planned to cover request negotiation, search strategies, use of print and computerized sources, and reference and bibliographic services. Though the course was not completed, informal evaluation showed that it had some value. Recommendations were evolved for O-I in general, its department of library and information science in particular, and TIC's future interns. Appendixes contain the course outline, a course handout, a proposal for new search aids, and search models. (LS)