In order to measure the effectiveness of an urban community college counseling service, a questionnaire was developed and administered to a random sample of students, faculty, administrators, and the professional staff of counselors from the three campuses of Florida Junior College at Jacksonville. Of 321 subjects, 219 responded (68 percent). Twenty-two counseling functions were rated in terms of the extent to which they were actually being performed, should ideally be performed, or were useful. Data are recorded in tabular form. As evidenced by a strong increase in the response tendency between the real and ideal categories, a need for improvement was perceived for every function except providing marriage counseling, which all groups perceived as unnecessary. Where significant differences occurred between group responses, administrators and counselors collectively tended to disagree with the other groups. Although faculty and students saw the usefulness of all counseling functions except marriage counseling, counselors did not consider registration assistance, student screening, and providing information on students to the college useful. A review of the literature is included, and a bibliography is appended. (NHM)