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Questions Asked at a Library's Information Desk: What Means Could Be Used To Improve Services?
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Crowe, Mary – 1997
This paper reports on a study that analyses the questions asked and services offered at the information desk in the reference department at the Kent State University main library. A total of 460 questions asked during 52 hours of scheduled time at the information desk in Spring 1997 were categorized. The main types of questions were directional;…
Descriptors: Academic Libraries, Higher Education, Information Needs, Information Technology