The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit provides an executive summary, a copy of the tabulated results from the questionnaire, and a list of responding institutions. Representative documents include: electronic reference World Wide Web sites from the University of Arizona, Brown University (Rhode Island), University of California-Irvine, Case Western Reserve University (Ohio), University of Colorado, University of Connecticut, Dartmouth College (New Hampshire), Indiana University, University of Maryland, Massachusetts Institute of Technology, University of Miami (Florida), University of Michigan, Michigan State University, University of New Mexico, University of Pennsylvania, Temple University (New Jersey), Yale University (Connecticut), and York University (Canada); and electronic reference policies, reports, and statistics from Columbia University (New York), the University of North Carolina, the University of Waterloo (Canada), and Yale University. Contains selected resources, including books, journal articles, Web sites, and listservs. (MES)