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Download full textBailey, Thomas R.; Bernhardt, Annette D. – IEE Brief, 1996
A study examined the effects of high-performance innovations on workers and job quality by conducting six case studies of firms that had implemented reforms in both the production and the service end of their operations. All the firms were in the traditionally low-wage retail industry. These case studies were drawn on to examine, first, the nature…
Descriptors: Adult Education, Case Studies, Change Strategies, Human Resources
