Technical assistance (TA) is designed to build the capacity of individuals and organizations to achieve desired outcomes. During the past decade technical assistance, like many educational initiatives, has been reconceptualized as a multi-tiered approach along a continuum from basic to intensive. Basic technical assistance is the most efficient…

School leaders are often placed on the "hot seat" when negative images of the school, its staff, or its students appear in the local media. Such reports can strongly affect a school's public and image and, in turn, impact the climate both in the community and within the school itself. Sometimes these perceptions are not based on fact; however,…