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Kaleidoscope: Joint Conference of the Arizona State Library Association, Mountain Plains Library Association and Arizona Education Media Association. Proceedings of the Research Forum (Phoenix, Arizona, October 29-November 2, 1991).
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Hammond, Carol, Ed. – 1991
The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…
Descriptors: Academic Libraries, Course Integrated Library Instruction, Databases, Government Publications