This book contains eight chapters by faculty at Northwest Missouri State University (NMSU) describing their experiences in academic teams implementing the Malcolm Baldrige National Quality Award criteria in terms of adapting the process to the classroom. An introductory chapter is titled "Developing the Culture for Quality," (Annelle…

The reports describe the institutional context, design, and administration of language awareness courses and course components in seven British secondary schools: the Oratory School in Reading, North Westminster Community School in London, the Priory School in Barnsley, Hambrough Middle School in Southall, the Henry Box School in Witney,…