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| Collected Works - General | 1 |
| Speeches/Meeting Papers | 1 |
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| South Korea | 1 |
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This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…
Descriptors: Adult Education, Critical Incidents Method, Developing Nations, Educational Certificates
