This popular book captures the essence and spirit of three creative and exciting tools used by many schools and organizations who want to build innovative and quality education or human service systems that truly meet the needs of the people being served. The book gives a glimpse of the 3 tools: Circles, Maps and PATH, and outlines the key points for each. Stories and graphics illustrate the text and add depth to the tools described. The New Expanded edition has 4 articles by Marsha Forest and Jack Pearpoint which add depth to the book.