This book presents a crisis management model that effectively bridges the areas of substance abuse and crisis intervention. A crisis alternatives model which can be incorporated into drug counseling programs is discussed, along with a four-step crisis intervention plan for use by crisis workers that includes: (1) establishing rapport; (2) gathering information; (3) devising a plan; (4) taking action based on the plan. The basic knowledge and skills counselors need to work with chemical abusers are identified and several treatment modes and available services are explored. Detailed descriptions are provided for the three behavior types (impulsive, withdrawn, social) that are most often seen in substance abuse crisis centers, with special attention given to each type's basic life issues and characteristic methods of handling stress. The role that chemicals play in helping each type to buttress and potentiate defenses is discussed, and specific recommendations about appropriate interventions are given. Special crisis situations involving hallucinations and polydrug use, as well as a section on treatment and referrals, are described using the three behavior types. The last chapter deals with interpretation and use of the model using a one-act play found in Appendix A. Additional appendices contain a crisis inventory, types of interaction effects, and a hallucination list. (NRB)