Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide survey of government documents reference service in Canada, This book examines the broad philosophical implications…

This volume contains articles by culturally diverse librarians who share their experiences in the transition from library school to library work. The librarians detail their introduction to librarianship, their encounters with racism, and their desire to succeed in a profession that has not always lived up to its pledge of fairness and equal…