This book is designed to support individuals, particularly in higher education settings, gain knowledge and skills related to critical dialogues that support effective conflict management. Higher education institutions and its stakeholders such as faculty, staff, students, and administrators are often perceived for their proclivity to foster…

This book presents a state-of-the-art, robust, and adaptable process, the Theory of Being, that offers strategies for working across Difference, and for embarking on constructive dialogue around the issues that drive us apart, both individually and collectively. Whether around racial, gender, and/or social class inequity, core beliefs, uses of…

"Communication and Education: Promoting Peace and Democracy in Times of Crisis and Conflict" explores the complexities of addressing divisive societal challenges, reducing conflicts, and building and sustaining peace and democracy around the world. Contributions by an international panel of experts provide evidence-based practices,…

Social competency is a set of skills that provide children with the tools and abilities to successfully navigate the world around them. "Developing Social Competency in Young Children" looks at each of the seven Cs of social competence--communication, community building, coping, confidence, conflict resolution, control, and curiosity.…

How different are the generations, really? Everybody knows that the "generation gap" between younger and older people causes stress and frustration at work. Are the differences people complain about just a big misunderstanding, or are they real? And most important, how can one use similarities and differences among the generations to be more…

The book provides specific guidelines and step-by-step instructions for crafting collaborative agreements and for resolving conflicts using a proven seven-step conflict-resolution model: (1) the attitude of resolution; (2) telling your story; (3) listening for a preliminary vision of resolution; (4) getting current and complete; (5) reaching…

Ethical communication scholars frequently find national popular rhetoric unethical. Some proposed ethical guidelines for the public presentation of ideas call for such elements as habits of search, justice, preference for public versus private motives, respect for dissent, airing of all relevant arguments, and persuasion without coercion or…

Daily misunderstandings between adults and children can create a host of stressful problems, from annoyance to abuse and violence. This book offers specific, concrete ways to communicate and problem solve effectively with kids. The book stresses two-way communication, helping children come to know their own thoughts and feelings so that they can…

A study of the discourse of Ga'dang, a Philippine language, focuses on normative discourse and persuasion, especially the ways in which the former is used to accomplish the latter. The first five chapters outline the theoretical framework of the study, placing normative and persuasive discourse in a philosophical context and relating them to the…

The places and circumstances in which teens encounter frightening or abusive behavior are presented in this book; students act out or read aloud the skits in order to initiate discussion. This book prompts teenagers to confront the violence in their lives by helping them examine the underlying causes of the violence, by provoking discussion about…

Effective organizational communication can greatly enhance the quality of the school environment and professional/personal relationships. This book focuses on successful communication skills that can help make the school environment a productive experience for administrators, school staff, students, and parents. Chapter 1 discusses the importance…

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…

Public anger is a typical reaction to governments' or companies' attempts to cover up mistakes, conceal evidence of risks, make misleading statements, or lie. Many times, this anger leads to an entrenched resistance to public or private initiatives. Ways in which this resistance can be overcome by a mutual gains approach, which involves…

Analyzing particular encounters, this report identifies proven strategies to better control hostile conversations. Chapter 1, "Defusing the Angry Screamer," indicates the importance of controlling both voice and word choice, depersonalizing tirades, ascertaining triggering events, and being attuned to signs of escalation. Chapter 2,…

New supervisors often come to management positions with experience and expertise in their specialty, but with little or no training in how to supervise. Aimed at the new library supervisor, this publication addresses basic supervisory skills and provides practical information needed by supervisors. As library organizations become more complex,…