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Direct linkMurphy, Sarah Anne – ALA Editions, 2011
Library users' evolving information needs and their choice of search methods have changed reference work profoundly. Today's reference librarian must work in a whole new way--not only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this…
Descriptors: Information Needs, Search Engines, Reference Services, Librarians
