The communication processes involved in parent/teacher or parent/teacher/student conferences are addressed in this booklet. Noting that teachers handle most conferences without difficulty, the booklet concentrates on "problem situations," such as when parents and teachers disagree, when misunderstandings occur, or when a student is not performing…

Because the intervention of a neutral third party is currently gaining favor as an alternative form of dispute resolution, this book explores the process of mediation in the context of managing struggle and examines some of the characteristics of mediators, their training and ethics, and the techniques and skills of good mediation. The theory…