Few school principals receive training on how to handle problems with parents. Strategies that principals can use for dealing with such problems are presented in this book. Chapter 1 describes the parents of today's children and discusses the critical issues that cause misunderstandings in schools. Next, strategies for defusing parents who are…

Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? This newly revised, second edition of Elaine McEwan's bestselling classic will help manage the most difficult audience, adding several new features and examples that will give the confidence and skills needed to handle such situations, including: (1) Over two…

Site-based management is a concept whose time has come. This book was designed to introduce the concept of teaming, elaborate the decision-making process, and describe the skills and processes needed for a variety of decision-making situations. Chapter 1 introduces the concept of teaming and discusses the decision-making process in depth. Chapters…