This book is the first of three volumes on conflict resolution for school administrators. The introduction provides a context for the discussion by outlining seven human systems levels at which conflict can occur and suggesting that the approach to dealing effectively with conflict varies with the level of the system involved. Chapter 1 explores…

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…