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Direct linkJerrard, Jane; Bolt, Nancy; Strege, Karen – ALA Editions, 2012
This timely special report from ALA Editions provides a succinct but comprehensive overview of the "privatization" of public libraries. It provides a history of the trend of local and state governments privatizing public services and assets, and then examines the history of public library privatization right up to the California…
Descriptors: Privatization, Public Libraries, Library Services, State Legislation
Mayo, Kathleen, Ed.; O'Donnell, Ruth, Ed. – 1994
The Association of Specialized and Cooperative Library Agencies (ASCLA) formed an Americans with Disabilities Act (ADA) Assembly in 1992, and one of its first projects was to prepare this publication by collecting samples of library-produced ADA-related documents. Its aim is to help libraries increase levels of compliance and public awareness. The…
Descriptors: Accessibility (for Disabled), Compliance (Legal), Disabilities, Hearings
Jennerich, Elaine Z.; Jennerich, Edward J. – 1997
Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…
Descriptors: Access to Information, Creative Thinking, Higher Education, Information Seeking
St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Jordan, Peter; Jones, Noragh – 1995
Technological, social, legal, economic, educational and political advances have greatly affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation. This book is a guide to staff…
Descriptors: Interpersonal Competence, Job Satisfaction, Job Training, Library Administration
Deines-Jones, Courtney; Van Fleet, Connie – 1995
It is estimated that one in every five people in the United States has problems performing daily activities without help, perhaps due to the aging of the population and to more and more children surviving severe birth defects. The importance of library services to the disabled cannot be overestimated; they have the same information needs as any…
Descriptors: Access to Information, Accessibility (for Disabled), Disabilities, Disability Discrimination
