Community colleges are mission-driven institutions committed to access and community needs. They serve a diverse population: The majority of students are employed, so they have to balance work with school; about one-third are first-generation, so they are navigating an unfamiliar system for the first time in their families; and 15% are single…

The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at…