Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS scores of 34 companies (clients) dealing with similar businesses in the US and Canada. With the given…

The central aim of the current research is to explore and describe the profile, dynamics, and structure of the information security specialty. This study's objectives are guided by four research questions: 1. What are the salient features of information security as a specialty? 2. How has the information security specialty emerged and evolved from…

The public school system in the United States is facing severe criticism. There exists today, a constant stream of negative messages through media coverage, news articles and charter school marketing campaigns claiming the failing of the public school system specifically in the content area of mathematics. Current research exposes alarming…

This dissertation aims to provide a better understanding of the technology licensing practices of academic research institutions. The study identifies time durations in licensing and incorporates these into a model to evaluate licensing performance. Performance is measured by the efficiency of an institution's technology licensing process and…

The purpose of this theoretical study was to explore, examine, and analyze the United States (US) Zero Tolerance (ZT) educational policies and practices of the school-to-prison pipeline phenomenon. This study specifically explored the influence of the ZT policy on African American males becoming part of that system. The study was guided by three…

Changes in the U.S. economy have made the attainment of a higher education credential more important than ever to ensure self-sufficiency. Therefore, it is critical that the child welfare, K-12, and higher education systems encourage and support the postsecondary educational aspirations of court wards. When the state makes the decision to remove a…

The use of radio frequency identification (RFID) technology is increasingly common. Its use for specific applications has been mandated by a number of major retailers, as well as by the U.S. government; however, core RFID technologies and networks lack consistent approaches to maximize the efficiency and security of RFID applications. The purpose…

The purpose of this methodological study is to explore how well a process called "concept mapping" (Trochim, 1989) can articulate the theory which underlies a social program. Articulation of a program's theory is a key step in completing a sound theory based evaluation (Weiss, 1997a). In this study, concept mapping is used to…

Scholars have suggested that racism has not disappeared but has undergone a transformation into new subtle or symbolic forms. Since university life is a microcosm of United States society. racial prejudice can be found in most colleges and universities. The literature reveals three subtle forms of racism: modern racism, symbolic racism, and…

Ethical dilemmas, situations involving a conflict between values or principles, often arise when employees of school districts violate laws or professional codes of behavior. Ethical dilemmas also occur when there are inequities in educational programming, resulting in missed opportunities for students. This qualitative study, conducted with the…

Although higher education institutions in the United States have long claimed to teach for civic purposes, only recently have explicit goals related to the development of civic capacity and engagement been included in college and university curricula. The purpose of the study was to advance theoretical and practical understanding of the role of…

This study investigates the ways in which emotions and emotionality are managed as topics and resources in second language (L2) research interviews. A continued challenge for researchers is how to define and operationalize emotions and other putative psychological phenomena. One popular research methodology that treats emotions as the object and…

Established in 1983 by the College Board, the National Hispanic Recognition Program annually recognizes approximately 3,300 Hispanic students who scored the highest on the Preliminary SAT/National Merit Scholarship Qualifying Test (PSAT/NMSQT). These top-performing high school students are recruited by U.S. universities as National Hispanic…

The physical walls of a classroom have typically acted as the boundary of school science learning communities. The participants in these learning communities are the students and the teacher in individual classrooms. These participants contribute to scientific discourse about a specific content area under study. Scientific learning communities, on…

The purpose of this study was to identify and describe the common learning styles of radiography students during clinical practice. Quantitative, descriptive research methodology identified the learning styles of radiography students. A single self-report questionnaire, developed to assess learning styles in clinical practice, was administered…