This book contains supplementary material for a British self-study course in management designed as an introduction to the course for the Certificate in Management Studies. The materials in this book are learning activities referenced to various topics in the course materials. The nine activities include a case study of a production supervision…

This book was originally produced in England as part of a self-instructional package designed as an introduction to the course for the Certificate in Management Studies. The package includes a number of self-assessed activities and is expected to take about 20 hours to complete. The course materials are organized in three sections covering the…

This book reports an observational study of the quality of care given by 39 registered childminders in four London boroughs to 40 two-year-old children (25 boys and 15 girls). Minders and most of the 28 mothers involved were interviewed at home. Children were observed both at home and at their minders' homes. Children's language skills were also…

This paper takes a distributed perspective on leadership practice in schools. Drawing upon empirical evidence from two contemporary studies of successful school leadership and the international research base concerning distributed leadership, the paper argues that leadership practice is a distributed entity that is mediated through human…

This module on accommodation operation is intended to help supervisors or managers achieve a balance in the day-to-day running of the premises and plan for a smooth and successful future. Much of the material is concerned with the housekeeping aspects of accommodation management. The material is presented in a self-instructional format in seven…

This module on task management is intended to help the hospitality manager or supervisor meet all the demands of the position and at the same time keep the customer happy. The material is presented in a self-instructional format in eight sections. At the beginning of each section is a statement of the objectives that will be achieved as a result…

Nine conference papers examine educational administration in Canada and England. Three papers present the results of survey research on rural principals' reactions to decentralized budgeting in Saskatchewan (Canada), the impact of local government reforms on local educational services in England, and the effects of principals' leadership styles on…

This module on the leisure experience is intended to give the supervisor or manager an understanding of the nature and scope of the leisure market and key trends and developments. The material is presented in a self-instructional format in three sections. At the beginning of each section is a statement of the objectives that will be achieved as a…

This module on maximizing occupancy is intended to cover the basic framework for analysis of occupancy in accommodations and for identification of ways to improve it on both a long-term and day-to-day basis. The material is presented in a self-instructional format in seven sections. At the beginning of each section is a statement of the objectives…

Presents the findings of a six-year staff development program for multigrade teachers. Discovers a significant increase in the time on task levels of the pupils and the instructional and classroom management skills of the teachers. Discusses the implications of, and problems with, the study. (MJP)

This module on promoting leisure is intended to give an understanding of the methods that can be used to market leisure products and services and how to plan the marketing of leisure. The material is presented in a self-instructional format in seven sections. At the beginning of each section is a statement of the objectives that will be achieved…

This module on the leisure operation is intended to enable the reader to develop an understanding of the special requirements and priorities in the development and management of a leisure operation. The material is presented in a self-instructional format in four sections. At the beginning of each section is a statement of the objectives that will…

This module on staff retention is intended to show the direct link between problems in staff recruitment and retention and level of job satisfaction in hospitality settings. The material is presented in a self-instructional format in four sections. At the beginning of each section is a statement of the objectives that will be achieved as a result…

This module on leadership and motivation is intended to explain the many aspects of both leadership and motivation and demonstrate how they relate to each other in a hospitality setting. The material is presented in a self-instructional format in four sections. At the beginning of each section is a statement of the objectives that will be achieved…

This module on communications is intended to take the hospitality supervisor or manager through the basics of everyday communications, covering the theory as well as the practical aspects of routine business activities. The material is presented in a self-instructional format in six sections. At the beginning of each section is a statement of the…