Students studying at universities in England have been defined as customers by the government since the introduction of student tuition fees. Although this approach has been rejected by educators, there is a lack of empirical evidence about the extent to which students express a consumer orientation and its effects on academic performance. These…

In this paper John Butcher challenges policymakers and the English higher education sector to act urgently to address the decline in part-time higher education. Although the drop in part-time student numbers has been well-reported in a series of quantitative studies, the problem persists. The dramatic reduction in part-time learners…