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Download full textSeligman, James – Qualitative Report, 2013
Dialectical Enquiry (DI) as a research method was used in the study of customer/student experience and its management (CEM) in not for profit as higher education. The (DI) method is applied to senders, receivers of the customer experience across six English universities to gather real world data using an imposed dialectical structure and analysis.…
Descriptors: Foreign Countries, Research Methodology, Qualitative Research, Inquiry
