Evidence demonstrates work intensity is on the rise and can lead to higher rates of burnout. The UK Higher Education professional services sector has been under-researched in terms of work intensity levels and experience of burnout. This research measured these levels and sought evidence of whether high-performance work practices (HPWPs) moderate…

In this article, we provide an overview of the current and emerging professional competencies for student affairs professionals around the world, highlighting those from the United States, Canada, the United Kingdom, and Botswana. We compare and contrast competencies from these countries and conclude with implications for the student affairs…

The student affairs administrator needs to be legally-aware, but not legally-qualified. This article seeks to cover the key legal concepts or principles underpinning the University-Student (Business2Consumer) contract that is at the core of the University's legal relationship with its Students. It does so by exploring the leading cases setting out…

This empirical article presents student affairs and services practitioners' perceptions regarding the sense of accomplishment they feel in their job. Results show helping students, collaborating among colleagues, contributing positively to a broader community, and the autonomous and engaging nature of the work itself provided SAS staff across…

The need for universities to effectively support students identifying as Black, Indigenous, and/or People of Colour (BIPoC) remains a pressing element of strategies to close awarding gaps. Within overall support packages, the contribution of Learning Developers merits investigation, since these staff are often responsible for nurturing growth in…

This macro-level, mixed methods contribution analysis evaluates the influence of students' unions internal communication response to the COVID-19 pandemic on staff motivation. Recognising the role individual interpretation and perception play in the receipt of such messages, this paper seeks to understand which motivating factors union managers…

Employability is a key concern for students and it is of increasing importance to universities with the inclusion of employability outcomes affecting performance in league tables and in the Teaching Excellence Framework. Universities typically teach employability either by embedding it within a course curriculum (embedded approach) or via the…

Many teachers, pastoral care staff, counsellors, psychologists and others from related disciplines who support children and young people's (CYP's) personal, social and emotional development are concerned by declining well-being and the increased demand for pastoral care and counselling for students with social, emotional and mental health (SEMH)…

This study aimed to investigate the system designed to support disabled university students from the perspective of disability coordinators. The research on this topic specifically is limited. Disability coordinators from a particular UK university were interviewed to better understand the support system from their own perspective. Interpretative…

Do the narratives of employability constructed by higher education institutions for marketing purposes differ from the conceptualisation and/or the realisation of employability within those institutions? The study reported here drew on interviews with 16 senior academic and student support staff who were tasked with developing student…

In the United Kingdom (UK), policy and provision for students with disabilities in post-compulsory education has made considerable progress in a relatively short time. This growth has been aided by several factors, arguably the most significant being the introduction of legal requirements in 1995. Many institutions and organisations have tried to…

To address the mental health needs of students, UK universities offer bespoke student counselling services. Economic pressures have led services to find innovative ways of redesigning their service pathway. Few studies have investigated staff perceptions of these changes. The aim of this study was to investigate perceptions of staff employed as…

In the UK, following guidelines set out by the Quality Assurance Agency, personal development planning (PDP) is now operational across all higher education (HE) awards. Like many policy initiatives, PDP requires change, and vital to its implementation are those who facilitate PDP at the grassroots level. Staff given the task of implementing PDP…

This article presents the methodology and findings on school attendance obtained over two years from 2006 for the National Behaviour and Attendance Review in Wales. The review was led and chaired by the author and the report was presented to the Minister for Children, Lifelong Learning and Skills and the Welsh Assembly Government in May 2008. The…