Food science-based graduates are a significant proportion of the United Kingdom (UK) food and drink industry's workforce. Aside from technical standards, there is no cohesive competency framework to support key stakeholders; employers, students, and degree providers. Clarity of desirable competencies for the range of graduate opportunities…

Unlike many other graduate career pathways in the UK, the food industry does not have a cohesive competency framework to support employers, students and degree providers. Food sciences-based technical graduates are a significant proportion of the industry's graduate intake; this study aims to provide such a framework. Initial work involving a…

This study examined the relationship of emotional intelligence (EI) to jobs requiring emotional labour in a sample of 6,874 participants from eleven countries or geographical regions. In particular, the current study examined the relationship of a mixed model of EI, as measured by the Emotional Capital Report (ECR), to emotional labour identified…

This paper focuses on the role of curricular content on social mobility, an issue largely neglected by social mobility studies. Using data from the National Child Development Study we investigate the extent to which secondary school curricula account for social class differences in the chances of entering into the service class and avoiding a…

This paper examines the notion of the student as a customer in a university, focusing on the perceptions of academic staff. Changes in the higher education sector in recent years have significantly reduced the differences between universities and other types of organisations and it has been argued that students have become "consumers" of…

There are very few jobs today that do not require basic literacy and numeracy skills. Even when the job itself is manual, employees need to read health and safety notices, fill in a job sheet and check their pay and overtime hours. Service industry jobs place even more demands on the workforce, with their emphasis on efficiently and rapidly…

Secondary analysis of data from a study of skill needs in the British independent retail sector suggests there is justification for focusing on higher-level training in three areas: building and sustaining competitive advantage, e-commerce, and retail operations. These areas are the core modules in a distance learning initiative that resulted from…

Adult education and ICT (information and communication technology) are intrinsically linked and ICT infiltrates every part of our lives. As those who have grown up and been educated in the ICT age become more prominent in society those who were not find themselves with the distinct possibility of becoming second-class citizens if not so already.…

In Britain, the retailing, computer services, transportation, and communications industries have hired increasing numbers of college graduates, both because of demand for skills and oversupply of graduates. This has contributed to temporary and permanent job upgrading through expansion of tasks and responsibilities in certain jobs. (Contains 14…

Investigated the stigma attached to child welfare services in the Netherlands, United Kingdom, and Spain. Found that stigma continues to be part of the experience of using and delivering such services, despite positive determination of policies in all three countries that this should not be so. Also found that the experience of stigma can, with…

The mechanisms, objectives, and uses of performance assessment in public service occupations in the United Kingdom and other countries are examined and their implications for use in higher education are discussed. It is suggested that politically, the relationship of professional providers and consumers will increase in significance. (MSE)

A study of women's employment in European call centers showed that "feminine" social skills (communication, interpersonal) are considered central to the work; women are concentrated in the lowest paying jobs; and the highly regimented work organization limits further skill development. On the other hand, women's competencies are valued…

Discusses student support systems in distance education based on experiences at the Open University (United Kingdom). Topics addressed include distance education versus traditional education; changes in the learning process; management theory; student support as a service industry; course production; resource allocation; and decision-making…

There appears to be a paucity of research on mentoring senior leaders (Hobson & Sharp, 2005) and yet a growing interest in the development of leadership through experience (Abra "et al.," 2003; McCauley "et al.," 1998). This paper therefore presents and evaluates a case study of a pilot mentoring scheme and programme for…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…