Case studies of 15 leading employers in the United Kingdom were conducted to examine their career development practices. Employees, line managers, executives, and human resources professionals in the finance, energy, high technology, manufacturing, service, and public service sectors were interviewed regarding the career development practices and…

This article presents findings of a two-year study on equal opportunity commissioned by the British Department of Employment. Findings revealed that success of equal opportunity policies and practices would appear to be contingent upon their direct relevance to workplace problems and the degree to which employees are involved in formulating and…

This paper focuses on the existing and potential role of electronic learning in small and medium-sized organisations (SMEs). Innovations in information and communication technologies (ICTs) could create new forms of learning, particularly appealing to small organisations, to overcome traditional barriers such as lack of financial resources, time,…

This document reports a study that examined implementation processes for new workplace practices--nonterritorial offices--in five international organizations in four countries. The organizations are IBM and Ernst & Young in the United Kingdom; Digital Equipment's Natural Office in Sweden; SOL Cleaning Company headquarters in Finland; and…

Between 1992 and 1995, 2,117 nonmanagerial employers in 31 public and private sector organizations throughout the United Kingdom were interviewed for the following purposes: analyzing the need for training and development (T&D); obtaining feedback on existing training provision; identifying barriers to T&D that might affect individuals'…

An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…

The nature, extent, and likely future of outsourcing in the United Kingdom was examined through an extensive literature review and interviews with small numbers of local authorities, companies, and contractors. Despite the limited data available, it appeared that outsourcing is concentrated in ancillary activities and is relatively marginal, both…

Available vocational education and training in the United Kingdom's retail sector were examined in an employee-centered study during which data were collected primarily from two sources: questionnaires completed by 1,974 from a random sample of approximately 6,000 British retail employees who were surveyed, and semistructured face-to-face…

This paper describes in detail the narrative approach taken in a study of a particular facet of learning in the workplace--how people make sense of change. In unstructured in-depth interviews, employees were encouraged to tell their stories about their organisations, revealing details about the organisational culture and the ways in which this…

A study examined the attitudes and career expectations of a random sample of catering and hospitality industry employees in the United Kingdom. The survey focused on the following: aspiration and career intentions, factors causing job satisfaction/dissatisfaction, employment patterns in the industry, satisfaction with/access to…

A study examined how student, teacher, and practitioner/manager perceptions of the philosophy and practice of nursing changed during the Project 2000 demonstration program, which marked a dramatic revision of the curriculum taught at colleges of nursing across England and Wales. Data were collected from the following: literature review;…

This article discusses the research approach adopted by one higher education institution in the United Kingdom (UK) to explore employers' and employees' responses to local skills, recruitment and training issues and how these responses were used to develop a curriculum for Foundation degrees. The article discusses skills issues, the varying…

In the UK Centres of Excellence were funded by the DfES to model high quality, multi-agency, early years services for young children and their families. They were precursors to Children's Centres to be established across the UK. Early Excellence Centres were evaluated at national and local levels. This article will draw on data from local…

The last few years have seen a growth in interest in the concept of distance-learning in the field of education and in the use of teleworking to provide a way of conducting work from home. Current predictions suggest that these could become very significant ways of learning and working in the future. The contention of this paper is that distance…

The role of nurses within multiagency rehabilitation teams was examined in a 2-year research project that included 3 case studies of a total of 49 clients of rehabilitation programs in the United Kingdom. Data were gathered through the following activities: observation of and interviews with clients, nurses, and other members of the…