This study examined the experiences of students taking the same courses in the humanities by distance learning when tutorial support was provided conventionally (using limited face-to-face sessions with some contact by telephone and email) or online (using a combination of computer-mediated conferencing and email). The results showed that, given a…

Underachievement at GCSE level has significant effects on an individual's life chances. Each year, around half of 16-year-olds leave school without having achieved a full level-2 qualification (five GCSEs at A*-C including English and maths). Many of these students enrol on a programme of study at local further education (FE) colleges. Recent…

Every year there are high achievers at primary school, pupils scoring in the top 10% nationally in their Key Stage 2 (KS2) tests, yet who five years later receive a set of GCSE results that place them outside the top 25% of pupils. There are about 7,000 such pupils each year, 15% of all those we term as highly able. We call these pupils our…

Being on the borderline as a student in higher education is not always negative, to do with marginalisation, exclusion and having a voice that is vulnerable. Paradoxically, being on the edge also has positive connections with integration, inclusion and having a voice that is strong. Alternative understandings of the concept of borderline space can…

This article discusses the UK higher education environment and how increasing student expectations have led to students engaging with their academic institutions as partners. The differences between consumerist and partnership models of engagement are discussed and the article includes a UK-based case study which illustrates how effective student…

This article presents a small qualitative study which aimed to gain an understanding of how lecturers and international students perceive the English language policies and practices at their institutions. The findings show that most participants perceive current policies and practices as unfair. However, there were discrepancies in lecturers' and…

There is limited literature that looks at the evolution of student services in the UK and their effectiveness in providing student support. Student support is broadly defined as all services that support students to learn. Academic and non-academic support are essential mechanisms in providing holistic student support. In this article, the author…

In the context of international growth in higher education exchanges and recent expansion in U.K. mobility rates after a period of some decline, this article examines the perspectives of U.K. students who have decided to spend part of their degree at universities abroad. Based on an analysis of data generated by a cross-institutional survey of…

This paper draws on the "accidental" results of a UK national survey of school libraries to explore how school librarians can contribute to student pastoral care. Although the survey did not ask specific questions about student social development, responding librarians identified three key aspects of their contribution: support for…

Massification of higher education has not been able to solve societal issues in the UK to the extent originally envisaged. Whilst universities have achieved increased student numbers and widened participation from various societal groups, those coming from socially disadvantaged groups can still often have a very different experience of university…

The Grammar Gang blog has now passed its fourth anniversary as a borderless, non-proprietary language and learning online classroom. It gives wing to the aspirations of academic staff from four universities to explore language and learning across hemispheres. The Blog's recent birthday provides a timely opportunity to explore how this…

Faced with conflicting pressures of student diversity, retention and demands for change in a volatile international education marketing environment, universities have become more focused on enhancing student experience as a strategic response to achieving competitive advantage. Based on an exploratory qualitative study conducted in a UK…

Staff of subject centres have been largely invisible from discussions about the nature of Educational Development in the UK, which has largely focused on the institutional context. This article seeks to enhance the visibility and identity of subject centre academic coordinators who provide discipline-based teaching and learning support across the…

How do open and distance learning institutions review and renew themselves to ensure their continued fitness for purpose? Here we report on the work of a change team in the UK Open University, a Centre for Excellence in Teaching and Learning created to examine, innovate and improve student support. The existence of the Centre for five years from…

Student retention and progression has exercised the HE sector for some time now, and there has been much research into the reasons why students drop out of Higher Education courses. (Allen, 2006; Buglear, 2009;). More recently the Higher Education Academy Grants Programme Briefing (HEFCE, 2010), outlined a number of areas that emergent project…