Peer reviewedERIC Number: EJ642411
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0268-1072
EISSN: N/A
Women, Social Skill and Interactive Service Work in Telephone Call Centres.
Belt, Vicki; Richardson, Ranald; Webster, Juliet
New Technology, Work and Employment, v17 n1 p20-34 Mar 2002
A study of women's employment in European call centers showed that "feminine" social skills (communication, interpersonal) are considered central to the work; women are concentrated in the lowest paying jobs; and the highly regimented work organization limits further skill development. On the other hand, women's competencies are valued within call centers. (Contains 47 references.) (SK)
Descriptors: Administrative Organization, Communication Skills, Employed Women, Foreign Countries, Interpersonal Competence, Occupational Segregation, Service Occupations, Sex Stereotypes, Skill Development
Blackwell Publishers, 350 Main Street, Malden, MA 02148; http://www.blackwellpublishers.co.uk.
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Ireland; Netherlands; United Kingdom
Grant or Contract Numbers: N/A
