In service industries, conflict at work is often covert and individualistic in nature. This issue analyzes such activities in a night club setting and is based upon six years of research. It illustrates how employees resisted instructions or sought to "get even" with those who had alienated them. Includes suggestions for management. (JOW)

This article cites a variety of sources and synthesizes a number of studies on the social implications of technological innovations (microelectronics). These studies were related to six European and Asian countries and were also concerned with the international division of labor. (SSH)

Relatively little research has focused on how organizational culture and existing methods of evaluating the job performance of minority ethnic groups have contributed to exclusion from, and discrimination in, the workplace or on how organizations can address these issues. The evidence suggests the existence of a widespread tendency in…