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Emotional Labour in University Lecturers: Considerations for Higher Education Institutions
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Berry, Karen; Cassidy, Simon – Journal of Curriculum and Teaching, 2013
Emotional labour is a state that exists when there is a discrepancy between the emotional demeanour that an individual displays and the genuinely felt emotions that would be inappropriate to display (Mann 1999b).The study examined levels of emotional labour in university lecturers and compared these data to other occupations. Employing a mixed…
Descriptors: Higher Education, College Faculty, Emotional Adjustment, Affective Behavior