Programme Leaders (PLs) in Higher Education (HE) hold a complex role that has responsibilities that link to external performance metrics. This role, existing outside of the traditional teaching/research view means it often lacks visibility and esteem (MacFarlane, 2007). How this influences role-holders' understanding of the role, and how they can…

Too often student services have become a provider of discrete assistance in which one-way information transactions take place between the staff/student paraprofessionals providers and the students receiving the services. Students attend academic advising appointments, listen during tutorial or small groups study meetings, and read computer screens…