This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This report presents the results of a survey of personnel professionally employed in education and training within the United Kingdom in order to assess the potential market for information services in the field of education. The categorisation of personnel is based on a two-dimensional matrix in which one axis represents employer or employing…

The Library and Information Commission believes that libraries can make a unique contribution to making the vision of lifelong learning a reality in the United Kingdom. Libraries and information services are intimately related to learner needs and already serve as gateways to learning by providing learners with learning materials and personal…